Returns Procedure:
At HockeyMania we want you to be satisfied with each and every purchase you make from ourselves. However occasionally we understand that you may need to return items.
In all cases where you feel a return may be required please ensure you contact us firsthand to obtain a Returns Authorisation (RA) Number. Under No Circumstances can we accept goods without a valid RA number.
Distance Selling:
For items marked as a Personal purchase, under the UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase within a period of 7 working days, this period is defined as beginning on the day after your purchase is delivered. Regrettably we are unable to accept contract cancellations for items of clothing once worn, or for skates once sharpened or worn on the ice.
To avoid doubt the Distance Selling Regulations do not apply to Business or Trade Purchases. Where the regulations do not apply we will administer a 15% restocking fee (minimum £15) for items returned due to no fault of our own. We reserve the right to repair or replace faulty items.
In the event that you wish to cancel a contract please ensure that you initially contact us to inform us of your intentions, at this point we can also provide you with the appropriate returns address and the necessary RA details you may require. Please ensure that the goods are packed securely and that they are returned promptly in order that we receive them on or prior to the seventh working day after you received the goods.
For your benefit we would recommend that you use an insured / recorded
delivery service. Please be aware that you will be responsible for the costs incurred in returning the goods to ourselves, unless we have delivered the package in error or the goods are shown to be faulty. If we do not receive the goods back from you we may, at our discretion, arrange collection from the delivery address at your cost.
Assuming that the goods are returned to us within the allotted time in accordance with the terms required in cancelling the contract we will refund you in full for the purchase price of that item.
General Returns
For returns that do not fall within the above criteria, but may still be required, please ensure you contact us to obtain an RA number, and any additional affecting circumstances will be explained.
As ever, should you have any questions or queries regarding our returns procedure please feel free to contact us using the details below, or those published at http://www.hockeymania.co.uk/contact.php3.
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